Frequently Asked Questions
December 21, 2020
What is your typical delivery time on shop work?
Shop work on customer supplied firearm:
Send us an email to inquire about our current work schedule and turnaround time.
New In Box Firearm:
There is a 6-week turnaround on new in box firearms.
Has my order shipped?
Website orders ship within 1-2 business days. Orders placed by phone require additional time to process. Also, 3-5 days is needed for items requiring machine work or partial assembly.
Our system automatically sends order confirmation emails. Once the order is electronically processed (1-2 days) you will receive an automated email with tracking information. Please check your spam/junk folder if you do not see your order tracking in your inbox. If your order tracking is not received within 2-3 days of placing your order, please contact us via email. Please include your order number in your email.
Orders placed Friday after 11AM CST will not ship until the following Monday. If the Monday is a holiday, your order will ship on Tuesday. We are closed on Saturday and Sunday and do not ship any orders.
Please note, we are not responsible for any carrier delays.
Cajun Gun Works only ships to the continental United States, Alaska, and Hawaii. Only United States citizens with a United States bank-issued credit card and a United States shipping address are accepted on our website. No exceptions. If you are outside the United States do not try to place an order on our website. We do not ship to freight forwarders or a hotel address.
International orders are sold through our established distributor. Please contact:
JLN Global, LLC
How long should I allow for slide work?
Please allow 4 weeks for completion of slide work. Send CGW an e-mail requesting to be added to our slide worklist. You can pre-pay if you elect, but it is not necessary. We will contact you when your slide project is complete and at that time we will obtain your credit card number. Slides can ship USPS and we recommend that you insure to cover the contents value.
Can I change an order once it has been placed?
Once a website order is placed, it cannot be changed or canceled, there are no exceptions. Our website is automated with our goal to ship as quickly as possible. We encourage you to contact Cajun Gun Works for sales assistance prior to placing an order to minimize order errors. If you make an error on your website order, you will have to place an additional order. We cannot cancel, combine, refund, or merge any website orders or shipping fees. No Exceptions.
Placing orders over the phone
Phone orders can take 2-3 days to process. If you want order tracking, you MUST send Cajun Gun Works an email with your name, address, city, and state for customer and order verification.
Can you refund shipping fees on back-to-back and/or multiple orders?
No. It is not possible to refund shipping fees on back-to-back/multiple orders due to the nature of our electronic order system. So please ensure your order is complete and accurate prior to placing your order.
Returns and Refunds
Returns can be made up to 30 days from the date of purchase for a full parts refund. No refunds will be given on any items past 30 days from original purchase date. Original shipping fees are non-refundable. Refunds will be issued to the original method of payment. You can expect to receive your refund 7-10 business days after we receive your return. All returned parts must be unaltered and may not be returned if installed, indicate signs of wear, use or exhibit damage. To initiate a parts return, click here or scroll to the bottom of the page and click “Returns.”
Cancellation of Firearm Purchase
All new firearms purchased from Cajun Gun Works inventory or special ordered by Cajun Gun Works shall be assessed a 10% restocking fee if the customer cancels the order. This fee shall be based on the order total, less shipping charges.
Upon project completion, you will be notified and full payment will be required at that time. If full payment is not received within 90 days of project completion notification, the firearm will be sold to recover costs incurred by Cajun Gun Works. No subsequent reimbursement will be forwarded to the non-paying customer.
Do refunds include shipping and freight?
No. Any and all refunds for parts or firearm related work does not include shipping or freight. If a package is returned back to Cajun Gun Works for any reason, we will not refund shipping fees. Purchasing parts or firearm work means you understand and are aware of this policy. No refunds will be given on altered or modified parts. Please ensure your address is correct. Cajun Gun Works will not replace orders at no charge if the ship to address you supply is incorrect or incomplete. We will not refund any orders delivered to a wrong address.
What are your shipping fees?
We use USPS Priority Mail rate of $8.50 on all small parts orders.
You can select FedEx shipping as an upgrade. FedEx rates are determined based on your location. Please note FedEx overnight is not available in all areas, therefore if your order is placed for overnight shipping and it does not show in your checkout, then FedEx overnight is not available in your particular area. Firearms must ship via FedEx 2 day air or UPS 2 day air and is based on $40.00 per firearm, which includes insurance. There are no discounts on multiple firearm shipments.
Can I drop ship a firearm to Cajun Gun Works?
No, Cajun Gun Works does not accept drop shipped firearms. No exceptions. You must complete a background check (ATF 4473) prior to shipping a firearm to Cajun Gun Works.
Where is my package?
We ship website orders via USPS unless you select FedEx. We follow USPS guidelines on lost or delayed mail and packages. A package is not considered lost or delayed until 7 days from the date of mailing. If your package has not been delivered within 7 days, please complete a RMA on our website. Once we receive your lost package RMA, we will begin researching your shipment. The majority of the time a package will be delivered within 15 days of the shipment date. If you have not received your package after 15 days, we will file a claim with USPS and ship you a replacement order. If you file a claim with your credit card issuer or USPS, we will not replace your order. Also, if you do not complete a lost package RMA within 30 days from the date of mailing, we will not replace your order.
My transaction declined and funds are being held.
A hold may be placed on your account when using a debit or credit card. We are not responsible for releasing any holds; please contact your card issuing bank.