Frequently Asked Questions

August 15, 2023

What is your typical delivery time on shop work?

Shop work on customer supplied firearm:
Send us an email to inquire about our current work schedule and turnaround time.

New In Box Firearm:
There is a 8-week turnaround on new in box firearms.

Has my order shipped?

Website orders ship within 1-2 business days.  Orders placed by phone require additional time to process.  Also, 3-5 days is needed for items requiring machine work or partial assembly.

Our system automatically sends order confirmation emails.  Once the order is electronically processed (1-2 days) you will receive an automated email with tracking information.  Please check your spam/junk folder if you do not see your order tracking in your inbox.  If your order tracking is not received within 2-3 days of placing your order, please contact us via email.  Please include your order number in your email.

Orders placed Friday after 11AM CST will not ship until the following Monday.  If the Monday is a holiday, your order will ship on Tuesday.  We are closed on Saturday and Sunday and do not ship any orders.

Please note, we are not responsible for any carrier delays.

International Shipping

Cajun Gun Works only ships to the continental United States, Alaska, and Hawaii.  Only United States citizens with a United States bank-issued credit card and a United States shipping address are accepted on our website.  No exceptions.  If you are outside the United States do not try to place an order on our website.  We do not ship to freight forwarders or a hotel address.

International orders are sold through our established distributor.  Please contact:

JLN Global, LLC
Jose Naranjo
Phone: 805-345-0822
Email: jlnglobal.llc@gmail.com

Can I change an order once it has been placed?

Once a website order is placed, it cannot be changed or canceled, there are no exceptions.  Our website is automated with our goal to ship as quickly as possible.  We encourage you to contact Cajun Gun Works for sales assistance prior to placing an order to minimize order errors.  If you make an error on your website order, you will have to place an additional order.  We cannot cancel, combine, refund, or merge any website orders or shipping fees.  No Exceptions.  Do not email or call us regarding changes/cancellation of your order.  We will not respond to your request.

Placing orders over the phone

Phone orders can take 2-3 days to process.  If you want order tracking, you MUST send Cajun Gun Works an email with your name, address, city, and state for customer and order verification.

Can you refund shipping fees on back-to-back and/or multiple orders?

No.  It is not possible to refund shipping fees on back-to-back/multiple orders due to the nature of our electronic order system.  So please ensure your order is complete and accurate prior to placing your order.

Returns and Refunds

Returns can be made up to 30 days from the date of purchase for a full parts refund.  No refunds will be given on any items past 30 days from original purchase date.  Original shipping fees are non-refundable.  Refunds will be issued to the original method of payment.  You can expect to receive your refund 7-10 business days after we receive your return.  All returned parts must be unaltered and may not be returned if installed, indicate signs of wear, use or exhibit damage.  To initiate a parts return, click here or scroll to the bottom of the page and click “Returns.”

Cancellation of Firearm Purchase

All new firearms purchased from Cajun Gun Works inventory or special ordered by Cajun Gun Works shall be assessed a 10% restocking fee if the customer cancels the order.  This fee shall be based on the order total, less shipping charges.

Non-Payment

Upon project completion you will be notified, and full payment will be required at that time.  If full payment is not received, CGW will have the option of placing a lien against the work.  CGW will have sole discretion at this point and the merchandise can be sold to recover expenses in a time frame to be determined solely by CGW.

No reimbursement will be made to the customer once CGW takes possession for non-payment.  Any controversy or claim arising out of non-payment may be settled by arbitration with the Commercial Arbitration Rules of the American Arbitration Association.    Any non-payment decisions made by CGW shall be confined to the State of Louisiana regardless of where the claim may arise.

Do refunds include shipping and freight?

No.  Any and all refunds for parts or firearm related work does not include shipping or freight.  If a package is returned back to Cajun Gun Works for any reason, we will not refund shipping fees.  Purchasing parts or firearm work means you understand and are aware of this policy.  No refunds will be given on altered or modified parts.  Please ensure your address is correct.  Cajun Gun Works will not replace orders at no charge if the ship to address you supply is incorrect or incomplete.  We will not refund any orders delivered to a wrong address.

What are your shipping fees?

WEBSITE ORDERS

We use USPS Priority Mail at a rate of $9.00 and FedEx Express at a rate of $14.00.  FedEx Express Overnight rate is determined at checkout and is based on your location.  Please note FedEx overnight is not available in all areas, therefore if your order is placed for overnight shipping and it does not calculate when you checkout, then FedEx overnight is not available in your area.

SLIDE SHIPMENTS

We use FedEx Express to ship slides at a rate of $20.00 without an optic and $25.00 with an optic.  A signature is required for delivery.

FIREARM SHIPMENTS

We use FedEx Express 2-Day to ship all firearms.  FedEx firearm shipment policy states the firearm must ship to an FFL holder.   FedEx Express shipping rates are based on your location and range from $40.00 to $60.00.  There are no discounts on multiple firearm shipments.  An adult signature is required for all firearm shipments.  Beginning June 28, 2022, FedEx Express will enable ID scanning functionality for deliveries of Adult Signature Required (ASR) packages in the U.S. Please have your valid government-issued photo ID ready at the time of delivery.  ID scanning electronically captures the recipient’s first initial and last name and automatically verifies that age requirements are met for shipments requiring an adult signature at delivery.  The software does not record or store any other personal data (e.g., driver’s license number, birthday, home address, etc.).  All firearm shipments are insured.

Shipping rates are subject to change without notice.

Can I drop-ship a firearm to Cajun Gun Works?

No, Cajun Gun Works does not accept drop-shipped firearms.  No exceptions.  You must complete a background check (ATF 4473) prior to shipping a firearm to Cajun Gun Works.

Where is my package?

We ship website orders via USPS and FedEx Express.  We follow USPS and FedEx guidelines on lost or delayed packages.  Shipping estimates are provided by the carrier and Cajun Gun Works is not responsible for any unanticipated delays.  We have been advised by all major carriers that some customers may experience delays due to increased volume and updates to staffing.  While this might mean packages are taking a little longer than normal to arrive, they are still being delivered successfully.  For additional details on the transit path, we recommend contacting the carrier directly.

Can’t find your package?  We recommend alerting the shipping carrier for more information.

CGW is not responsible for carrier negligence.  CGW is not responsible if your package has a confirmed delivery and the package is missing.

My transaction declined and funds are being held.

A hold may be placed on your account when using a debit or credit card.  We are not responsible for releasing any holds; please contact your card issuing bank.

What are your policies regarding restrictions on large capacity magazines?

All information relating to CGW’s policy on restrictions on large capacity magazines is contained in this document.

What is your policy regarding optic cuts, plates, and installation?

Any cutting on any slide voids the original manufacturer’s warranty.   Therefore, CGW offers no warranty, either expressed or implied, for any millwork performed.  CGW will not warranty plates nor optics that loosen over time, nor optic screws since these are considered maintenance items and are beyond CGW’s control.   Optic screw threads, as well as optic plate threads, must be prepped prior to installation.   Refer to the optics manufacturer for specifications.

What is your policy regarding slide cuts?

Any cutting on any slide voids the original manufacturer’s warranty.   Any slide can develop cracks or fail over time in their as manufactured, unaltered state.  Therefore, CGW offers no warranty, either expressed or implied, for any millwork performed.  The customer assumes all risks associated with slide work.

Sales Tax

We collect sales tax in locations where we have a legal obligation to do so.  Actual taxes charged are calculated based on state taxes of the location where your order is being shipped.

Do you offer a LEO/Military/First Responder or industry discount?

We do not currently offer any discounts.